Do you sell cookies individually?
No. Cookies are sold by the dozen, with a minimum purchase of 2 dozen cookies.
Frequently Asked Questions
Everything to know before the cookies disappear.
Ordering details, allergy information, pickup notes, and special occasion basics are all gathered here so customers can feel comfortable before placing an order.
What is the minimum order?
The minimum order is 2 dozen cookies. Orders may include one flavor or a mix of available options, depending on availability and order size.
Do you offer custom trays?
Yes. Custom trays may be available for weddings, showers, birthdays, graduations, holidays, office parties, and other special occasions. Larger orders may require extra notice.
Are your cookies made in a nut-free facility?
No. Kathy’s Cookies are prepared in a home kitchen where peanuts, tree nuts, dairy, eggs, wheat, soy, and other common allergens may be present. We cannot guarantee that any product is allergen-free or free from cross-contact.
What should I do if I have a food allergy?
Please contact us before placing your order to discuss any allergy or dietary concern. Customers with severe allergies should use their own discretion when purchasing or consuming our products.
Is your home smoke-free and pet-free?
Yes. Kathy’s Cookies are prepared in a smoke-free and pet-free home kitchen.
How much notice do you need?
Notice requirements will depend on the order size, cookie selection, and date requested. We will add Kathy’s preferred lead time here once confirmed.
How do I pay?
Kathy’s Cookies currently accepts cash or money order only. No credit or debit card information is collected through this website. Payment instructions and deadlines are provided when an order is submitted or confirmed.
Where do I pick up my order?
Pickup details will be provided after your order is confirmed. We can add a general pickup area here later without listing a private home address publicly.
How far in advance should I place a special occasion order?
Wedding orders should be placed at least 6 months before the wedding date. Other special occasion orders should be placed at least 4 months before the event date.
What is the minimum order for weddings or special occasions?
Special occasion orders require a minimum purchase of 6 dozen cookies.
Do special occasion orders require a deposit?
Yes. Bulk cookie orders for weddings, graduations, and other special occasions require a non-refundable deposit equal to 50% of the total cookie price. The deposit is due immediately to reserve the order and will be deducted from the final balance. Customers may also choose to pay the full amount upfront.
Can cookies be placed on trays?
Yes. Customers may request tray service for a flat fee. Final tray pricing will be added once confirmed.
Do you deliver to events?
Event delivery may be available within XX miles depending on the event location, date, and schedule. Customers may call with questions or exception requests.
When is payment due for a regular order?
For regular orders, cash or money order payment must be received within seven (7) days after the order is placed. Orders not paid within that timeframe may be automatically canceled.
How does cash or money order work for special occasion deposits?
For weddings, graduations, and other bulk orders, the required 50% non-refundable deposit must be received within seven (7) days after the order is placed by cash or money order. Event orders without the required deposit after seven days may be canceled.
Can returning customers have an account?
A returning-customer account feature is planned for a future update. For now, customers can contact Kathy with questions about previous orders or reorders.
Where can I read the full order policy?
View the full Order Policy for minimums, deposits, payment timing, allergy information, pickup, delivery, and order changes, cancellations, pickup policy, and cottage food information.
What happens if I miss my pickup time?
Customers are responsible for picking up orders at the agreed-upon date and time unless alternative arrangements have been made in advance. If a customer cannot arrive as scheduled, please contact Kathy as soon as possible. Orders not picked up within twenty-four (24) hours without prior communication or approved arrangements may be considered abandoned and are not eligible for refunds or credits.
Cottage Food & Home Bakery Notice
Kathy's Cookies operates as a home-based bakery in accordance with applicable Ohio laws and regulations governing cottage food and home bakery operations. Products are prepared in a residential kitchen that is not subject to routine government inspection.
Customers with food allergies or dietary concerns should review our allergy information and contact us before placing an order with any questions.